cti application equipment

Computer-Telephone Integration (CTI) gives your telephone system the benefit of a wide range of computer-based functions. CTI makes it even easier to take advantage of the Digital family's many features, with point-and-click Windows™ commands. So it makes people more efficient and more productive.

Advanced Applications Extend Your Communication Capabilities

  • Virtual Voice Intranet: TeleIPS, DialResults' VoIP solution, can be integrated with the existing PBXs and communicate with other TeleIPS or TelePCX to implement free interoffice communication.

  • Audio Conference Room: With a friendly user interface, moderating a conference call has never been easier. Making a conference call is like walking into a conference room.

  • Virtual Office: An application that provides comprehensive auto attendant and voice mailbox functions for companies without an operator or receptionist. With virtual Office, companies can have presence at various locations without having to have a physical location on the site.

  • Office Hoteling: The flexible office practice that allows an office/desk to be shared and reserved much like a room in a hotel. Businesses can avoid unnecessary real estate expenses while achieving full utilization of office space and resources.

  • Virtual Extension: A PBX function that allows businesses to have as many extension numbers/voice mailboxes as needed regardless of the number of physical extension lines installed.

  • Web Based UMS (Unified Messaging System): Web based UMS is the solution for field sales staff or people who travel extensively and need to be kept informed of all messages. TelePCX allows users to access the TeleUMS web site from anywhere in the world using a standard browser to retrieve voice, fax, and e-mail messages.

  • WorkAnywhere with IP-Phone/Soft-Phone: The work-at-home solution that is specifically designed for businesses with engineers, sales representatives or customer service employees located in a wide geographic area.

  • Alarm Server: An emergency notification solution specifically designed for businesses' critical facilities. With deliberate dial out logic, built-in escalation and confirmation capability and the reliable redundant architecture, the Alarm Server ensures smooth day-to-day operation, and substantially reduces the loss due to unexpected malfunction.

  • Basic and Advanced ACD (Automatic Call Distribution) : Smaller companies providing technical support, customer service and so forth can now have the basic ACD functions to provide better service to their customers. Following an easy upgrade procedure, the system can be scaled up to a full function yet affordable contact center solution with advanced ACD features.

  • Call Center Solution: To improve customer satisfaction, TelePCX leverages real-time knowledge of customer relationships to dynamically deliver a personalized, consistent customer experience across all interaction channels.

  • Telemarketing: The telemarketing/Outbound Dialing System enables you to define, implement and modify specific call campaign events quickly and efficiently. The predictive dialing function, one of the outbound dialing functions TelePCX supports, is able to predict agents' availability and determine the proper pacing of outbound calls. TelePCX also provides the true blended inbound/outbound capabilities to realize the most efficient staff allocation for INFORMERCIAL applications.

  • Service/Help Desk: With skill-based routing capability, TelePCX's Service/Help Desk solution intelligently distributes all calls to the most-appropriate or best-available agent to improve customer satisfaction and maximize agent productivity.

  • Personal Call Recording: TelePCX's User Console provides users with the instant call recording function by simply clicking the mouse. The recorded conversation can be forwarded to your colleague or assistant via email for further usage/reference.